Quarterly Business Reviews
Sometimes Simply Referred to as Q.B.R.'s
Every important client/vendor/parnership relationship absolutely needs continued communication. Agility has found that the best way for relationships to stay strong is solid service (essentially properly managed systems; which include a vast array of items), a price that has great value, and quarterly business reviews.
This list is not all inclusive but as it pertains to communications, there is no substitute for creating an arena to discuss items since the last QBR, where things stand (especially if there are projects underway), and where things are going technically and (more importantly) for your business.
These QBR's have no charge or billing from our firm and allows us to gather information on how the relationship can work better in terms of efficiency, the most appropriate use of technology (since it is constantly changing), bring to light any coming events with your equipment, cloud services, etc.
The only misconception with the QBR is that they are sometimes only needed every 6 months or a year. It depends on each relationship, the workload of the pricipals at your office since Executive-Level staff greatly enhances the time spent, the feedback we receive, and the path we're taking (even if it's the same since the last meeting).
The importance of these meetings cannot be overstated regardless of your technology partner.