Hospitality, Restaurants, Hotels

Agility understands the special needs of the hospitality industry.  Your business operates 24x7x365 and your technology and systems need to keep up...

... Your business and more importantly your return business is based on customer satisfaction and stellar service.  Your customer service can’t be hampered by systems that are old or unreliable.  This means having systems with 100% up time. 

Agility monitors and maintains your systems 24x7x365.  This proactive maintenance ensures small issues do not become large ones.  Businesses that rely on 100% uptime rely on systems with the proper hardware and software.  We will setup powerful systems, built in redundancies and a disaster recovery plan in place just in case.

Hotels have more than one network and many different systems that need to be maintained.  We can manage all the networks including the guest network, wireless network, administration network, restaurant network and DMZ etc.  We can run your network and systems in a single or multi-hotel environment.

We know you run multiple property management systems including: reservations (many be more than one), web reservation systems (HIS/Epitome, HIS/webres, Pegasus), restaurant management & reservations (Open Table), sales & catering (including weddings and corporate events) (NewMarket Delphi), time clock (PayDayUSA), payroll (PayDayUSA), credit card (HIS & Cherry Keyboards), mini bar (Aloha/Data-Wave), card key (not sure old system) , email (exchange), file & print (they have phone and video rental systems too but another company does this and I have never worked with them).  We have experience in the setup, monitoring, maintaining and upgrading of these systems.

With each system there is a vendor to manage and we can help with that too.  Whether it’s upgrading or doing hands on troubleshooting on the systems we can help.  We will make sure each system is backed up and in a stable environment.  Most systems run on backend software that we can setup and maintain as well.  We will create documentation and train employees on troubleshooting procedures.  We will make sure you understand the technology and what is required to keep it running smoothly

We can setup and maintain a public area business center and concierge station that is computer ready yet secure without having a big brother feeling.  Hotels are prone to theft and property destruction so we can put in safety nets in case this happens.  Turnover is also a problem for hotels so we can keep your data safe in a high turn over environment.

Systems/ Vendors and use

System/Vendor Names Use How I work with
Open table Restaurant reservations (pumproom).  Online reservations Maintain terminals (provided by OT) and get communication through firewall.  Also, if down help OT troubleshoot and fix.
Dave Wave/ Aloha Point of sale (mini bar) (data-wave.com) Maintain use connectivity
Infinitime/ ready pay/ paydayusa Payroll (paydayusa.com) & time clocks Web based time and payroll system- fix problems- bad system
WIFI-guys Wireless network for hotel & business center.  Guest network Hands for wifi, maintain business center computers
Pegasus (netres & rezview_) Reservations system integrates with HIS Setup/ Maintain systems/ remote communication from vendor
Hotel information systems (HIS) (epitome, web reservations, IPU) Property management, reservations, credit cards, web reservations from www site (http://www.hotelinfosys.com) Setup/ Maintain systems/ remote communication from vendor
Newmarketinc/ Delphi Hotel sales/ catering (www.newmarketinc.com) Setup/Maintain systems/ remote communication from vendor.