Location is another factor that affects building a successful relationship. At Agility, we assign clients Primary Consultants based on skill-set and our nearest branch location. We have divided the Chicago Metropolitan area into three distinct geographic regions at the heart of each is an Agility Branch office. Agility focuses on clients that are within about 15 miles of the nearest Agility office.* **
Closer proximity allows Agility to better manage client relationships and their technical needs. Our Senior Network Consultants and our 24/7/365 Help Desk (supported by our Senior Network Consultants) provide fast break/fix services for the inevitable, unforeseen problems. However, Agility’s goal is to manage computer network systems, not react to them. The closer Agility can be to clients the more successful we've been at establishing long-lasting, trusted, value-creating relationships.
A picture is worth a thousand words (Agility manages over 3,000 computers, servers, and critical devices in this area depicted:
*Application Development projects sometimes have less to do with location and more to do with expertise. Our expertise always trumps location and is why our client base now stretches north to Wisconsin and East through Indiana.
**Agility's Management Platform (managed services offering) gives our consultants the ability to monitor/manage (on a constant automated 24x7x365 vigil) client's networks remotely with the same vigilance and care as if we were physically in front of your machines. We will never rely solely on remote monitoring to replace routine, personal visits to ensure we are your true Technology Provider, not a break/fix/reactive company that ultimately leads to frustration and more expense.